Our customer service team will try to answer any questions you may have.
You can reach out to us via our Contact Us page. We would be happy to help.
Below are a few questions we’re frequently asked here at at Grow Guru. You might find a quick answer.
Grow Guru Online (Pty) Ltd is South Africa’s trusted online distributor of hydroponic equipment and products for the home or commercial grower.
We have convenient locations around South Afica
We service the entire country from this primary location.
We currently have the following grow shops in other cities:
We are rapidly expanding our footprint. Lookout for one of our stores opening up in your area soon.
Our online store is always open 24/7. Convenient!
Our physical stores are open:
We are closed on Sundays & Public Holidays
Orders can be placed through our online store, simply add the items that you would like to purchase to your shopping cart & complete checkout.
Or
visit our physical shops. Alternatively read our article How to Order
Once satisfied with the items in your cart proceed to checkout where you will provide your Billing details and Delivery address, proceed to complete payment/order, you will be provided with the following payment options
EFT (electronic funds transfer) - Make your EFT payment directly into our bank account, please use your order number as reference, you order won’t be shipped until the funds have cleared in our account.
Bitcoin – Pay with Bitcoin using bitpay, you will be redirected to bitpay.com to complete your purchase.
SnapScan – Pay by credit card using SnapScan and your mobile phone.
Payfast – Pay by credit card using Payfast, you will be redirected to Payfast to complete the payment.
The cost will depend on the shipping option chosen, the weight and dimensions of your parcel.
To calculate shipping charges, add the items you are interested in to your cart.
Click on the shopping cart icon at the top right corner of your screen and click on checkout.
Yes, we ship to 43 African countries by courier with Fedex & UPS, namely: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.
Delivery times vary according to your location. Out-lying areas will require more time to be delivered as compared to major city centres.
Generally courier delivery takes 1-3 working days.
Visit our Order Tracking page and enter your order number
We are here to help! Submit your request via our Contact Us page or give us a call, one of our friendly staff will be happy to assist you.
Click on the Login tab on the home page to register. Alternatively: Once you have completed your online order, proceed to checkout, After your billing details have been captured, you will be requested to create a password, which will save your details as a customer account, on returning to our Grow Guru website, click on Login to enter your credentials
You can view your order history and download your invoices conveniently from your account page.
A link to your invoice is also always sent in your order confirmation email. Click on the purple link within the email to instantly download your invoice without logging into your profile
Please send us your query by Email with full details once your order is received. We will contact you as soon as possible to rectify any issues. We believe in complete customer satisfaction and will do whatever we can to assist you.
We are all about saving the environment, and actively recycle packaging in accordance with our green, eco friendly standards. Kindly leave us an order message if you would like discreet packaging, we will be happy to assist.
There are a number of online seed banks that keep an array of seeds to meet your specific needs. We have listed a couple of our favorites below
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