FAQ’s – Frequently Asked Questions

Our Customer Service team will try to answer any questions you may have.

You can reach out to us via our Contact Us page. We would be happy to help.

Below are a few questions we’re frequently asked here at at Grow Guru Horticulture. You might find a quick answer.

Who are you?

Grow Guru Horticulture (Pty) Ltd is South Africa’s trusted online distributor of hydroponic equipment and products for the home or commercial grower.

Where are you located?

We’re based in the friendly city at: 70 Pickering Street, Newton Park, Port Elizabeth, 6045.

We service the entire country from this primary location.

What are your trading hours?

Our online store is always open 24/7. Convenient

Our physical store is open Monday-Friday 9am-5pm, Saturday-Public Holidays 9am-1pm.

How do I place an order?

Orders can be placed through our online store, simply add the items that you would like to purchase to your shopping cart & complete checkout.


visit our physical shop in Port Elizabeth. Alternatively read our article How to Order

How do I pay for my order?

Once satisfied with the items in your cart proceed to checkout where you will provide your Billing details and Delivery address, proceed to complete payment/order, you will be provided with the following payment options

EFT (electronic funds transfer) - Make your EFT payment directly into our bank account, please use your order number as reference, you order won’t be shipped until the funds have cleared in our account.

Bitcoin – Pay with Bitcoin using bitpay, you will be redirected to bitpay.com to complete your purchase.

SnapScan – Pay by credit card using SnapScan and your mobile phone.

Payfast – Pay by credit card using Payfast, you will be redirected to Payfast to complete the payment.

Mobicred - Grow now, pay later! Sign up to Mobicred, get pre-approved and choose the payfast option during checkout to make payment.  

How much does shipping cost?

The cost will depend on the shipping option chosen, the weight and dimensions of your parcel.

To calculate shipping charges, add the items you are interested in to your cart.

Click on the shopping cart icon at the top right corner of your screen and click on checkout.

How long will it take for my order/parcel to be delivered?

Delivery times vary according to your location. Out-lying areas will require more time to be delivered as compared to major city centres.

Generally courier delivery takes 1-3 working days 

How do I track and Trace my order/parcel?

Visit our Order Tracking page and enter your order number

Who can I talk to if I am in need of assistance?

We are here to help! Submit your request via our Contact Us page or give us a call at 041-007 0616, one of our friendly staff will be happy to assist.

How do I create a Grow Guru account?

Click on the Login tab on the home page to register,

Alternatively: Once you have completed your online order, proceed to checkout, after your billing details have been captured, you will be requested to create a password, this will save your details as a customer account, on return to the Grow Guru website, click on Login 

What if an item I would like to order is out of stock?

Once logged in, add the item to your Wishlist. You will be notified as soon as the product becomes available again.

What if I am unhappy with my order?

Please send us your query by Email with full details once your order is received, we will contact you as soon as possible to rectify any issues. We believe in complete customer satisfaction.

Do you offer discreet packaging?

We are all about saving the environment, and actively recycle packaging in accordance with our green, eco friendly standards. Kindly leave us an order message if you would like discreet packaging, we will be happy to assist.

Where can I buy seeds?

There are a number of online seed banks that keep an array of seeds to meet your specific needs. We have listed a couple of our favorites below



Cannabis Seeds South Africa - For Sale - Souvenirs